Earlier in the year, it came to light that Uber illegally used a software-based programme dubbed as “Hell” to spy on its rival Lyft for two long years (between 2014 and 2016). The secret programme helped Uber access its rival’s private information, including the number of drivers available in a particular place. This sensitive information could be used to beat the competitors, as one will know when and where cabs should be deployed and thus provide a better service with short pick-up time. It also lets the company know if its drivers work with Lyft. In another instance, Uber used a software tool titled Greyball , which helped the company bypass undercover regulators who were trying to collect evidence of the company violating local laws governing taxis. It is believed that Uber used Greyball tool to deceive authorities in Boston, Paris and Las Vegas, among other cities, as well as in countries like Australia, UK, China, Pakistan and South Korea.