Thursday, 26 May 2022

London Ambulance Service hit by ‘computer system crash’ on New Year’s Eve

LONDON: London Ambulance Service was hit by a ‘computer system crash’ on New Year’s Eve, ITV News London understands.

Due to technical difficulties, our control room was logging emergency calls by pen and paper from 12.30am to 5.15am.

Our control room staff are trained to operate in this way and continue to prioritise our response to patients with life-threatening conditions, using the same triage system as usual.

We also have additional clinicians on duty to offer control room staff clinical advice if it is needed.


Officials confirmed there was a systems fault in the early hours, though staff are trained for such situations, and they continued to prioritise responses as normal. Calls were reportedly logged manually between 12.30am GMT and 5:15am. Ambulances had to be tracked manually using maps, and operate without satellite navigation systems, according to reports. It is believed that Command Point, the service’s call logging and tracking software, crashed. LAS said its systems were back online and it is investigating the incident.

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