Thursday, 9 December 2021

After enforcement action threat Airbnb comes clean on pricing


LONDON: Airbnb has amended the way it presents pricing information to consumers after the European Commission took it to task for not being transparent enough on the cost of bookings.

In addition to displaying total charges in the results pages in search queries, Airbnb now makes it clear if the accommodation offer is being made by a private host or a professional.

The European Commission had said the online home share company had agreed to clarify the way it presented accommodation offers on its platform to ensure it complies with EU consumer law.

The move comes after a warning of enforcement action by the commission last July when it warned Airbnb that its terms and conditions fell foul of consumer rules.

The company was give just six weeks to present proposals to bring its pricing presentation in line with EU law so that consumers see the total price for offers on accommodation, including service and cleaning charges and local taxes.

Airbnb has also provided an accessible link for users to its online dispute resolution platform and made several changes to its terms of services, including highlighting how consumers can bring cases against Airbnb before the courts of their country of residence.

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